What This FAQ Covers and How to Use It
This page covers the questions we hear most often — account setup, wallet top-ups, withdrawal verification, and what to do if something doesn't go through. Each answer is written from the platform side, so you're getting the actual process, not a guess. If you're topping up via GoPay, the flow is slightly different from a DANA or OVO transfer, and we explain
that difference below. For account-level issues — locked login, pending withdrawal, wallet mismatch — the answers here are your first stop before reaching out to support. Players in Surabaya and across Indonesia can access the lobby where local law and eligible regions permit. If an answer here doesn't resolve your issue, our support team is reachable through live chat and the contact
form, and we've listed both in the support section below.
- DANA
- OVO
- GoPay
- Mobile Access