What Information We Hold and Why
When you open an account, we collect the details you submit — name, email, phone number, and the wallet you use to deposit, whether that is DANA, OVO, or GoPay. Transaction records are kept to verify payments, process withdrawals, and resolve any disputes you raise with
-
1
our support team. We also collect device identifiers and browser session data to keep your account secure across mobile and desktop access points. Cookies track your session state so you do not have to log in again each time you return on the same device. We
-
2
do not sell your personal data to third parties. Data shared with payment processors — including the e-wallet rails you use — is limited to what those processors need to complete your transaction. Retention periods vary by data type: account credentials are held while your account
-
3
is active, while transaction logs may be kept longer where applicable local law requires it. If you are in Surabaya or anywhere else in Indonesia, the same data practices apply. Availability of this service depends on local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.